Privacy Policy

Introduction

Padikkal Travels (“Company”, “we”, “our”, or “us”) values the privacy of our clients, passengers, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, book our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.

Information We Collect

• Personal Information: Name, email, phone number, address, organization/school details.
• Booking Information: Travel routes, passenger lists, schedules, payment history.
• Technical Information: IP addresses, browser type, device details, cookies.
• Communication Records: Emails, phone calls, or chats with our support team.
• Payment Data: Billing details, payment method, and transaction history.

How We Use Your Information

• To provide safe and reliable transport services.
• To confirm, process, and manage bookings.
• To communicate service updates, changes, or cancellations.
• To comply with safety and regulatory requirements (especially for school and corporate transport).
• To analyze customer behavior and improve our services.
• For invoicing, accounting, and financial records.
• To send marketing, offers, and service-related notifications (with your consent).

Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share it with trusted third parties under specific circumstances:

• Service Providers: Drivers, staff, and technology vendors assisting in delivering services.
• Regulatory Authorities: Government, law enforcement, or regulators when required by law.
• Financial Partners: Banks, payment processors, and auditors for billing and compliance.
• Business Transfers: In case of merger, acquisition, or restructuring of Padikkal Travels.

Cookies and Tracking

Our website uses cookies to improve user experience, monitor traffic, and analyze trends. Cookies may include session identifiers, preferences, and analytics data. You can manage or disable cookies through your browser settings, but some features may not function properly without them.

Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee 100% protection against unauthorized access or breaches.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer required, data is securely deleted or anonymized.

Your Rights

• Right to access and request a copy of your personal data.
• Right to correct inaccuracies in your personal information.
• Right to withdraw consent to marketing communications.
• Right to request deletion of your data (subject to legal obligations).
• Right to lodge a complaint with the appropriate data protection authority.

Children’s Privacy

For school transport services, we may collect and process limited personal data of students (such as names, class details, and pick-up/drop locations) strictly for operational purposes. Parents, guardians, or schools must authorize this information, and we do not knowingly collect children’s data for marketing purposes.

Changes to This Privacy Policy

Padikkal Travels may update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance of the revised policy.